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skinade careers

Job title: Customer Services / Office Coordinator
Salary: Experience dependent
Location: Twickenham, Greater London
Hours: Monday to Friday – business hours
Contact: careers@skinade.co.uk


The Company

Join one of the fastest growing, vibrant and innovative companies at the forefront of the professional channel skin care industry.  Skinade is a multi-award winning skincare drink sold exclusively through plastic surgeons, med-spas, dermatologists and cosmetic aestheticians.  Established in the UK in 2013, Skinade was launched in Dubai and the US in 2016. Fast growing and internationally renowned, we are looking for a dynamic and enthusiastic individual who is keen to join a fun and hard-working team. For a successful candidate, there will be excellent prospects for career progression.


The Role

Mutuality is a corner stone principle of our company and you will be integral in supporting both our professional distribution and our  retail clients.  As part of our flat structure you will be exposed to all aspects of the business  working closely with management and our field based team to ensure our stockists and customers are well looked after.


Responsibilities

  • Effectively manage large amounts of incoming calls and emails
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive
  • communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time
  • limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file
  • documents
  • Taking Payments from Stockists and Customers
  • Tracking Shipments and Processing orders
  • Compiling sales figures and graphs for management.
  • Follow communication procedures, guidelines and policies
  • Proof reading for copy for press.
  • Take the extra mile to engage customers

   
Candidate requirements

  • A passion and interest for skin care treatments and skin care products
  • Customer Service experience
  • Driven and motivated
  • A positive can-do attitude
  • Confident in using your own initiative and working independently
  • Knowledge of processing sales orders
  • A general understanding of office management
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Strong Knowledge or Excel, PowerPoint and outlook.
  • Familiarity with e-commerce platforms and payment gateways
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
  • A team player
  • University degree is a bonus
what is skinade?
what is skinade? skinade is a multi-award winning, natural peach and mangosteen flavoured collagen drink

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smarter skincare
smarter skincare explained
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shop skinade
shop skinade choose from a 30, 60 or 90 day course of the multi-award winning skinade


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reviews/
100% verified reviews skinade is the only beauty product of its kind to give consumers the opportunity to be heard and leave real reviews

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skiande in the press
skinade in the press skinade generates lots of
celebrity and media interest


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meet the experts
skin experts discuss skinade aesthetic professionals
Mr Paul Banwell & Dr Kathryn Taylor-Barnes discuss skin health

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